Posta and NTSA ink deal in response to fast-changing consumer needs

The National Transport and Safety Authority (NTSA) and Postal Corporation of Kenya (PCK) have inked a business deal that will see PCK provide logistics and delivery of driving licenses, log books, public service vehicle badges and other documents countrywide.

All shipment will be processed and tracked through the Corporation’s Post Global System or any other system developed by the Corporation for the purpose. There will also be an online system visible to both parties for updates on status of each consignment in real-time up to delivery.

“This enables the development of suitable last-mile delivery networks, which today are the enablers of economic, social, financial and digital inclusion,” said Dan Kagwe, the postmaster general.

Seamless operationalization of the new service will take effect by end of March 2021, and comes at a time when PCK is establishing itself as the ideal delivery partner for Government Agencies.

Mr Kagwe said that PCK has capacity to handle distribution and logistical services for NTSA and that the partnership would ease customer experience, asserting that PCK’s long-established national network of over 600 branches countrywide and experience in last-mile delivery will be an added advantage.

Posta is mandated to provide accessible, affordable and reliable postal services to all parts of Kenya as per the PCK Act (1998), and is currently a key partner with the Ministry of Interior and Coordination of National Government and Kenya Medical Supplies Authority on last mile delivery of passports and distribution of drugs to support the Universal Health Service to citizens among others.

According to the director general of NTSA George Njao, in the era of Covid-19 pandemic, the strategic partnership with PCK would help NTSA decongest their premises by having documents delivered to Kenyans. Mr Njao said the partnership with PCK is aimed at fulfilling a presidential directive of same day service delivery and improving transparency in the management of documents.

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